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Picture This: Using Learning Pictures to Create Shared Mindset
When interviewed recently about the making of the 1971 film “Duel,” Steven Spielberg spoke about the impossibly tight schedule that the studio had imposed…
Too Many Cooks Spoil the Broth”: Undermining “Flow” in U.K. Public Services
We all have had the experience of becoming so engaged in an activity that we lose track of everything except for that task; for…
Human Resources and the Doom Loop
Few would argue that an effective human resources (HR) practice can be a real source of competitive advantage to a company. Acres of research…
Talking Change: Developing Conversational Discipline for Breakthrough Performance
In the early days of the study of change management, we used to cite an old adage:, “The key to successful change is that…