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Conversation as a Core Business Process

Take a moment to put on a new set of glasses. Change your perspective. Consider, for a moment, that the most widespread and pervasive …

Hexagons: From Ideas to Variables

System thinking tools, such as causal loop diagrams, foster high-quality thinking, communication, and decision-making in teams. But plunging into the realm of complex, dynamic …

Check-in Check-out

Your daughter was sick last night and you didn’t get much sleep. Tony’s car was rear-ended on the way to the office. Vivian has …

The Evolution of a Shared Vision

Margaret Wheatley describes vision not just as a destination but as a field that permeates the organization, affecting all employees who bump against it.

Revitalizing the Schools: A Systems Thinking Approach

Fortune magazine recently labeled the U.S. school system “our most endangered institution,” highlighting a growing national concern about the quality of education in America. Steadily …

Spiritual Intelligence: A New Paradigm for Collaborative Action

What makes a great collaboration? One view is that a collaboration is only as great as the individuals who collaborate within it. Another is …

The Systems Orientation: From Curiosity to Courage

Systems thinking is different from most other problem-solving tools because it takes into account the fact that we are a part of the system …

The Supply/Demand See-Saw: A Generic Structure

Using a systems thinking approach can expand our understanding of a particular problem or issue by helping us view our actions in the context …

Dialogue: The Power of Collective Thinking

The way people talk together in organizations is rapidly becoming acknowledged as central to the creation and management of knowledge. According to Alan Webber, …

Overcoming Defensive Routines in the Workplace

Any time you hear the phrase, “Here we go again” in response to a problem, it is a clue that a pattern is in …