Category: Articles

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Moving from Blame to Accountability

When something goes wrong in an organization, the first question that is often posed is, “Whose fault is it?” When there’s data missing in…

What Are Mental Models?

In writing and teaching people about systems thinking, my colleagues and I at I see systems often refer to “mental models.” For some people,…

Learning and Leading Through the Badlands

We hear a lot about complexity in the business world today — specifically, that increasing complexity is making it tougher than ever for companies…

Creating Business Results Through Team Learning

As of 1993, Sigma Tech (a fictional name) was one of the most successful small corporations in the U.S. The company’s business was both…

The Leader’s Journey

Much has been written over the years about leadership — the skills required, the dynamics involved, the characteristics displayed by outstanding leaders, and so…

Action-to-Outcome Mapping: Testing Strategy with Systems Thinking

In the “classic” systems thinking approach, a group uses mapping and modeling to help explain an important behavior over time. While we occasionally encounter…

Human Dynamics for the 21st Century

As a global society increasingly becomes a reality and people strive to come together across divisions of culture, religion, race, age, gender, and other…

Superstitious Learning

The drive toward improvement has become a way of life in corporations today. Total Quality Management, Business Process Reengineering, and other improvement techniques have…

Check In, Check Out: A Tool for “Real” Conversations

Your daughter was sick last night and you didn’t get much sleep. Tony’s car was rear-ended on the way to the office. Vivian has…

Facilitative Modeling: Using Small Models to Generate Big Insights

All you need to do is read the paper or watch the news to realize that the world is becoming more difficult to understand…