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What Are Mental Models? Part 2

TEAM TIP Look for things that rise and fall in your organization, such as employee motivation, product sales, progress on goals, etc. What are…

Appreciative Inquiry: Igniting Transformative Action

In the streets of Seattle, Washington, last year, the world witnessed a striking expression of social concern. An array of highly disparate groups —…

From Individual to Shared Mental Models

Making individual mental models explicit is only one step toward fostering organizationwide learning. Since perceptions of reality can vary widely among different people in…

Meetings That Matter: Conversational Leadership in Today’s Schools

If the element in greatest evidence in a school system is “young people,” and the second most prevalent feature is “desks,” surely a close…

Value Creation and Business Success

The most successful organizations understand that the purpose of any business is to create value for customers, employees, and investors, and that the interests…

Operational Thinking

The first three systems thinking skills help you establish an extensive (breadth) and intensive (depth) boundary for your mental or computer-based model. The next…

Why Few Organizations Adopt Systems Thinking

I frequently talk to groups of managers on the nature of systems thinking and its radical implications to management. In doing so, I use…

Empowering Multigenerational Collaboration in the Workplace

Today’s workforce represents a broad range of age groups. As a result of college internships, modern healthcare, antidiscrimination laws, and a plethora of lifestyle…

Extending Systems Thinking to Social Systems

We live in a networked age. After centuries of perceiving different parts of the world as separate and isolated, we are now beginning to…

Transforming the Character of a Corporation

We judge others by what they do; we judge ourselves by our intentions.” “What you do thunders so loud, I can’t hear what you…