Category: Articles

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Dialogue: The Power of Collective Thinking

The way people talk together in organizations is rapidly becoming acknowledged as central to the creation and management of knowledge. According to Alan Webber, …

Overcoming Defensive Routines in the Workplace

Any time you hear the phrase, “Here we go again” in response to a problem, it is a clue that a pattern is in …

Conversation as a Core Business Process

Take a moment to put on a new set of glasses. Change your perspective. Consider, for a moment, that the most widespread and pervasive …

Superstitious Learning

The drive toward improvement has become a way of life in corporations today. Total Quality Management, Business Process Reengineering, and other improvement techniques have …

Introducing Systems Thinking into Your Organization

So you’ve read The Fifth Discipline, attended the Pegasus “Systems Thinking in Action” Conference, bought simulation software, and created your first computer models. You’re …

The Blind Men and the Elephant

The parable of the blind men and the elephant illustrates how our individual perceptions (what Peter Senge calls our “mental models”) can lead to …

Overcoming Organizational Anxiety

Iam working sixty hours a week and don’t see an end in sight.” “If we don’t meet this quarter’s profit projections, heads will roll!” …

Hexagons: From Ideas to Variables

System thinking tools, such as causal loop diagrams, foster high-quality thinking, communication, and decision-making in teams. But plunging into the realm of complex, dynamic …

Check-in Check-out

Your daughter was sick last night and you didn’t get much sleep. Tony’s car was rear-ended on the way to the office. Vivian has …

Productive Conversations: Using Advocacy and Inquiry Effectively

We can gain leverage for improving conversations by paying attention to advocacy and inquiry. Advocacy is stating one’s views. Describing what I think, disclosing …