Category: Articles

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Shifting the Burden: Moving Beyond a Reactive Orientation

Although the parable of the boiled frog has become a familiar story in organizational learning circles, it does not yet seem to prevent organizations…

Comfort Zones

It’s a good thing we have comfort zones, those ways of acting and thinking that do not cause us stress or require much thought.

Balancing Loop Basics

Reinforcing processes, which we covered in last month’s issue, are only one of the building blocks of complex systems. While the snowballing effect of…

From Causal Loop Diagrams to Computer Models–Part I

Imagine you are the human resources director for a company in a rapidly growing industry. Your latest strategy meeting focused on developing a human…

The Learning Organization Journey: Assessing and Valuing Progress

Suppose you have just been appointed the CKO—Chief Knowledge Officer—of your organization. You are responsible for managing the company’s knowledge capital, including how it…

The Learning Construction Site: Unlearning and Rebuilding New Knowledge

I grew up and was educated in Rome, Italy. The European didactic style tends to be more theoretical and less interactive than that of…

Toyota’s Current Crisis: The Price of Focusing on Growth Not Quality

For the past 15 years or so, I have told audiences a story about how my perception of what determines good business performance has…

Connecting to Source: The U-Process

As a writer, on a handful of occasions, I’ve produced work that stands far above everything else I’ve written. This work has a special…

The World Cafe: Living Knowledge Through Conversations That Matter

Consider all the learning that occurs as people move from place to place inside and outside an organization, carrying insights and ideas from one…

The Art of Facilitative Leadership: Maximizing Others’ Contributions

Leadership traditionally has been thought of as “doing the right thing” while management has been defined as “doing things right.” Contemporary leadership combines these…