Category: Articles

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Teaching Systemic Thinking: Educating the Next Generation of Business Leaders

Are we failing to adequately prepare our business leaders? Since an article in the Harvard Business Review on the topic more than 30 years …

Facilitative Modeling: Using Small Models to Generate Big Insights

All you need to do is read the paper or watch the news to realize that the world is becoming more difficult to understand …

Communities of Practice: Learning as a Social System

You are a claims processor working for a large insurance company. You are good at what you do, but although you know where your …

The CEO’s Role in Organizational Transformation

Why are attempts to transform organizations usually painful and so often unsuccessful? Why is it that, even when leaders recognize the value of the …

Working in an Unhappy Place: Reengaging Disaffected Employees Through Conflict Resolution

Why can’t we all just get along?” asked Rodney King famously, echoing the sentiments of many of us who have at some point or …

What Are Mental Models? Part 2

TEAM TIP Look for things that rise and fall in your organization, such as employee motivation, product sales, progress on goals, etc. What are …

The Art of Facilitative Leadership: Maximizing Others’ Contributions

Leadership traditionally has been thought of as “doing the right thing” while management has been defined as “doing things right.” Contemporary leadership combines these …

Meetings That Matter: Conversational Leadership in Today’s Schools

If the element in greatest evidence in a school system is “young people,” and the second most prevalent feature is “desks,” surely a close …

The Systems Orientation: From Curiosity to Courage

Systems thinking is different from most other problem-solving tools because it takes into account the fact that we are a part of the system …

The Ladder of Inference

How we act depends on how we understand the situation we are in. Our understandings often seem obvious to us, as if they were …