Category: Articles

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From Riots to Resolution: Engaging Conflict for Reconciliation

As members of communities and organizations, many people feel their days (and their energy!) being consumed by contentious conflicts between diverse stakeholder groups. Organizations …

The Nature and Creation of Chaordic Organizations

We are living on the knife’s edge of one of those rare and momentous turning points in human history. Liveable lives for our grandchildren, …

Moving from Knower to Learner

Contrary to popular opinion, learning is not the process of merely accumulating more information. You have “learned” something only when you can produce a …

The World Cafe: Living Knowledge Through Conversations That Matter

Consider all the learning that occurs as people move from place to place inside and outside an organization, carrying insights and ideas from one …

The Structure of Paradox: Managing Interdependent Opposites

When faced with a problem, how often do teams within your organization become polarized around proposed solutions that are opposites? For example, one group …

Operational Thinking

The first three systems thinking skills help you establish an extensive (breadth) and intensive (depth) boundary for your mental or computer-based model. The next …

Palette of Systems Thinking Tools

There is a full array of systems thinking tools that you can think of in the same way as a painter views colors many …

Empowering Multigenerational Collaboration in the Workplace

Today’s workforce represents a broad range of age groups. As a result of college internships, modern healthcare, antidiscrimination laws, and a plethora of lifestyle …

Extending Systems Thinking to Social Systems

We live in a networked age. After centuries of perceiving different parts of the world as separate and isolated, we are now beginning to …

From Spreadsheets to System Dynamics Models

Decision-makers often turn to computer models when they face a problem too “big” to grasp all at once. Having the computer keep track of …