Category: Articles

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Hexagons: From Ideas to Variables

System thinking tools, such as causal loop diagrams, foster high-quality thinking, communication, and decision-making in teams. But plunging into the realm of complex, dynamic …

Creating Business Results Through Team Learning

As of 1993, Sigma Tech (a fictional name) was one of the most successful small corporations in the U.S. The company’s business was both …

Spiritual Intelligence: A New Paradigm for Collaborative Action

What makes a great collaboration? One view is that a collaboration is only as great as the individuals who collaborate within it. Another is …

Communities of Practice: Learning as a Social System

You are a claims processor working for a large insurance company. You are good at what you do, but although you know where your …

The Supply/Demand See-Saw: A Generic Structure

Using a systems thinking approach can expand our understanding of a particular problem or issue by helping us view our actions in the context …

Overcoming Defensive Routines in the Workplace

Any time you hear the phrase, “Here we go again” in response to a problem, it is a clue that a pattern is in …

The Ladder of Inference

How we act depends on how we understand the situation we are in. Our understandings often seem obvious to us, as if they were …

Learning and Leading Through the Badlands

We hear a lot about complexity in the business world today — specifically, that increasing complexity is making it tougher than ever for companies …

From Mechanistic to Social Systemic Thinking

Each of us has a theory of reality, a concept of the nature of the world which is referred to as our worldview. Our …

Check-in Check-out

Your daughter was sick last night and you didn’t get much sleep. Tony’s car was rear-ended on the way to the office. Vivian has …