Category: Articles

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Leveraging Organizational Readiness for Change

Leaders like to think that good planning and solid management are the keys to successful change. Yet too often their best efforts, combining their…

Working in an Unhappy Place: Reengaging Disaffected Employees Through Conflict Resolution

Why can’t we all just get along?” asked Rodney King famously, echoing the sentiments of many of us who have at some point or…

Levels of Understanding: “Fire-fighting” at Multiple Levels

It’s another busy night in the hospital emergency room. Several car accident victims have been rushed into surgery, one little boy is having a…

Manage by Means, Not Results

Etion line may churn out three different car models in 10 different colors. Sounds inefficient, doesn’t it? At the very least, Toyota’s shop floors…

Sustainability: The Inner and Outer Work

Over the years, many people devoted to sustainability have used the phrase “the triple bottom line” to articulate strategy. They don’t focus solely on…

Until the Vulcan Mind Meld… Building Shared Mental Models

In the popular science fiction TV series Star Trek, the Vulcans, an extraterrestrial species, possess a unique characteristic: They can wordlessly share thoughts, experiences,…

The “Attractiveness Principle”: Trying to Be All Things to All People

Your friends raved about the new restaurant in town — “Great food, great service, great price” — so you finally decided to go. By…

The Art of Facilitative Leadership: Maximizing Others’ Contributions

Leadership traditionally has been thought of as “doing the right thing” while management has been defined as “doing things right.” Contemporary leadership combines these…

Four Conversations in a Successful Workplace

Everything we talk about involves one or more of four types of conversation. We use them when we are socializing, talking about the weather,…

Systems Thinking and Strategic Planning in Healthcare

Throughout my 17 years as an executive in various hospitals and healthcare systems, systems thinking has become an increasingly important element in my work.