The 1990s are shaping up to be a decade of dramatic changes. The recent shake-ups at IBM and General Motors are ominous signs that…

Your friends raved about the new restaurant in town — “Great food, great service, great price” — so you finally decided to go. By…

The recent decline of well-established firms and the perceived need for corporate renewal has fueled a growing interest in the topic of organizational learning.

Building learning organizations requires more than just “re-engineering” our existing structures. It requires a whole new vision of what organizations can become and a…

Big Machines, an equipment manufacturer, decides to form a strategic alliance with Special Parts, Inc., a custom-designed components supplier. The partnership goes well until…

Imagine that you work for a company that has created a powerful and compelling shared vision. Furthermore, you and your colleagues have established a…

In the 1970s, diversification was the rage. But by the early 1980s, serious doubts had surfaced in the Shell Group about the wisdom of…

Think of a conversation you’ve been putting off. Got it? Great. Then let’s go. There are dozens of books on the topic of difficult,…

Mqost of us are familiar with the paradox that asks, “Why is it that we don’t have the time to do things right in…

In a causal loop diagram of a systemic issue, variables are connected in cause-and-effect relationships. But often the implicit thought processes behind those links…