Category: Articles
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Stewardship: A New Employment Covenant
The latest casualty of the changes sweeping through corporate America is the lifetime employment contract — the implicit agreement that provided employees with economic…
Lessons in Systems Thinking: A Tale from the Land of Middle Health
Microtown, a small community deep within the Land of Middle Health, isn’t much different from other towns. Its citizens are young and old, rich…
Management Accounting: Catalyst for Inquiry or Weapon for Control?
Since the 1950s, accounting has increasingly become the “language” of business. The growing importance of accounting systems since that time has led to two…
Charting a Corporate Learning Strategy
Managers in many companies slay are struggling with one basic question: How do you actually create a learning organization? While the five disciplines described…
Entry Points to Modeling: Listening for “Dilemmas”
One of the biggest contributions that systems thinking can make is to help managers build theories about why things happen the way they do.
Shifting the Burden Revisited: Turtles All the Way Down
There is an old story about a student who asked his master, “Teacher, what holds up the world?” The teacher paused for a moment…
ABC: Initiating Large-Scale Change at Chrysler
When Chrysler adopted activity-based costing (ABC) in 1991, the decision rep; resented more than a simple accounting change. The shift to ABC challenged many…
Cultivating Tomorrow’s Leaders: Should You Teach, Coach, or Mentor?
You need good people in your department to make your organization shine. Capable deputies allow you to stretch to new goals, and a thriving…
Cause and Effect
Everything you do creates a consequence in your life. What you do may also create consequences in the lives of others. And the actions…
Eye of the Needle: A Communication Tool
How often have you left a conversation feeling dissatisfied with how it went, how you conducted yourself, and what the final outcome was? Were…