Category: Articles

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The “Attractiveness Principle”: Trying to Be All Things to All People

Your friends raved about the new restaurant in town — “Great food, great service, great price” — so you finally decided to go. By…

The Art of Facilitative Leadership: Maximizing Others’ Contributions

Leadership traditionally has been thought of as “doing the right thing” while management has been defined as “doing things right.” Contemporary leadership combines these…

Four Conversations in a Successful Workplace

Everything we talk about involves one or more of four types of conversation. We use them when we are socializing, talking about the weather,…

Systems Thinking and Strategic Planning in Healthcare

Throughout my 17 years as an executive in various hospitals and healthcare systems, systems thinking has become an increasingly important element in my work.

What Is the Relationship Between Systems Thinking and Lean?

What is the relationship between systems thinking and lean? That’s a fascinating question, one not so easily answered, because we’re talking about two very…

Why Simulate? Using Models for Strategic Planning

Your customers are demanding more services for the same price. How can you meet their expectations with your existing staff? As your company begins…

It Will Take Time to Perfect Recycling

Periodic gluts and shortfalls in the recycling industry aren’t a signal that recycling doesn’t work, says Donella Meadows. Such behavior is characteristic of any system…

TQM and Systems Thinking as Theory-Building Tools

Our brains are pattern-making systems — they organize our perceptions of the world into patterns that enable us to function effectively. For example, when…

Cultivating Tomorrow’s Leaders: Should You Teach, Coach, or Mentor?

You need good people in your department to make your organization shine. Capable deputies allow you to stretch to new goals, and a thriving…

”Leaning” into Organizational Learning

As a senior management team, we have always worked hard to create a true learning organization in our firm, Danfoss Socla, a specialized valve…