Category: Articles

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“Accidental Adversaries”: When Friends Become Foes

Big Machines, an equipment manufacturer, decides to form a strategic alliance with Special Parts, Inc., a custom-designed components supplier. The partnership goes well until…

Transforming a Command-and-Control Culture

Introducing learning organization principles to a company is difficult and fraught with uncertainty. How do you lead without taking the reins? How do you…

TQM and Systems Thinking as Theory-Building Tools

Our brains are pattern-making systems — they organize our perceptions of the world into patterns that enable us to function effectively. For example, when…

Organizational Learning and Leadership Development at EDS

Evaluating a program on “learning how to learn” is difficult using traditional quantitative criteria. Fritjof Capra, author of The Turning Point, offers these guidelines…

Lessons in Systems Thinking: A Tale from the Land of Middle Health

Microtown, a small community deep within the Land of Middle Health, isn’t much different from other towns. Its citizens are young and old, rich…

Charting a Corporate Learning Strategy

Managers in many companies slay are struggling with one basic question: How do you actually create a learning organization? While the five disciplines described…

Shifting the Burden Revisited: Turtles All the Way Down

There is an old story about a student who asked his master, “Teacher, what holds up the world?” The teacher paused for a moment…

The “Living” Company: Extending the Corporate Lifeline

In the 1970s, diversification was the rage. But by the early 1980s, serious doubts had surfaced in the Shell Group about the wisdom of…

Clarifying Variables: Actual, Perceived, and Desired

One of the primary benefits of modeling with systems tools—whether causal loops or computer simulations—is the intense discussion it can generate around important variables…

From Key Success Factors to Key Success Loops

Many of us are familiar with the following drill: Corporate pushes a new program, and each department must come up with its own plans…