Edward Miller

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Relieving the Stress of Others

Here’s a story from the Harvard Business Review about helping other people manager stress (“Leading in Times of Trauma” by Jane E. Dutton et …

Creating a Conflict-Management Plan

No one likes conflict in the workplace; most of us will go out of our way to avoid it. But here’s the paradox: Conflict …

Turn to the Crowd for Diverse Ideas

Are experts really smarter than the rest of us? Most would have us think so, but the answer depends on the circumstances. James Surowiecki, …

Idea Generation

TEAM TIP The five principles of idea generation can also be useful for groups that are identifying issues as part of a systems thinking …