Jack Regan

Jack Regan

Author

Jack Regan is principal of Metis Consulting Group, Inc., a management consulting and training firm whose mission is to initiate and build workplace communities where individuals and organizations realize the results that most matter to them. Over the past 16 years, Jack has focused on the design, facilitation, and management of organizational change. He has worked with leaders and teams in a variety of industries and communities on strategic thinking, planning, and implementation, and has used his consultation expertise to enable clients to produce both demonstrable business results and relevant cultural renewal.

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Creating Smart Customer Service Representatives

Like many organizations today, Cabletelco Corporation*, a major developer and operator of broadband cable networks, serves its customers via call centers — physical and …

Introducing Systems Thinking to Businesses the “Soft” Way

As with any innovative methodology, introducing systems thinking to business leaders without turning them off is a key challenge. Overcoming this challenge requires presenting …