Mark Alpert

Mark Alpert

Author

Energetic, innovative, and entrepreneurial approach to creating, planning and executing business initiatives that increase stakeholder value, customer satisfaction and operational excellence.

In depth understanding of leadership, product and process improvement, project management, HR development, and change management with emphasis on turning strategy into action. Effective people oriented communicator with extensive problem solving skills in large and small company settings. Cool under pressure, dedicated to delivering promised objectives.

Specialties | Strategic Planning | Operations Management | Coaching and Mentoring | Quality Management Systems | Human Resource | HR Development | High Performing Teams | Change | Turnaround | Customer Service | Systems Thinking | Organizational Learning | Lean | Six Sigma | Malcolm Baldrige | ISO 9001

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New Insights on the Path of Least Resistance

If you read the original The Path of Least Resistance for Managers since it was first published in 1999, then you will recall the …

Systems Thinking Provides a Boost to Quality Professionals

The recently published Conference Board Research Report, A Leadership Prescription for the Future of Quality, noted that the quality function and the role of …