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Software for Understanding Complex Systems

Life is complex,” states M. Scott Peck at the beginning of his book, Further Along the Road Less Traveled. Unfortunately, that statement goes against…

Delays-Making the Invisible Visible

At one point in the book The Machine that Changed the World (Womack, Jones, and Roos, 1990), the authors compare the way cars are…

A Systemic Look at Tax Reform

There are four questions to ask about any new tax proposal. Will it be simple? Will it be fair? Will it raise enough money…

The Organizational Learning Goal at Ford’s EFHD

Electrical and Fuel Handling (EFHD), the smallest division at Ford Motor Company, employs about 7,000 people and does approximately $1.5 billion in sales annually.

School Vouchers: Another Form of “Success to the Successful”

I don’t know how any parent could stand to send his or her child off to a crumbling, dirty school with underpaid teachers and…

Engaging Head, Hand, and Heart at the Carrollton Police Department

Carrollton, Texas, is a suburb of 115,000 plus citizens in Northwest Dallas. The Carrollton Police Department (CPD) has 161 sworn personnel, 78 civilian personnel,…

Southwest Airlines: Does the “Soft Stuff” Work with Tough Problems?

As we speak to people around the world about servant-leadership, a practical philosophy that encourages collaboration, trust, foresight, listening, and the ethical use of…

Transformation of Ethos at the U.S. National Security Agency

In January 2000, the director of the National Security Agency (NSA), Lieutenant General Michael V. Hayden, engaged the Society for Organizational Learning (SoL) to…

Boosting Productivity, Quality, and Well-Being

In this age of “results-driven” businesses, companies might want to reconsider how they boost productivity and improve the bottom line. Rather than focusing on…

Barbie Fights for Her Crown

For more than 40 years, Barbie® has dominated the doll kingdom. Over a billion Barbie dolls (including relatives) have been sold since 1959, and…