What comes to mind when you hear the word “accountability”? If it is something along the lines of “who gets the blame,” “being called…

Although we usually refer to ourselves as “human beings,” the truth is, if we closely analyzed our behavior, we’d likely describe ourselves as “human…

Conventional wisdom says that 70 percent or more of business change efforts, such as process reengineering, fail to meet their objectives. Why? Because these…

In the early days of the study of change management, we used to cite an old adage:, “The key to successful change is that…