Tag: employees

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If People Are Assets, Why Do We Treat Them Like Expenses?

There is a lot of talk in the business community about “people being our most important assets.” It sounds like a good idea — recognizing…

Southwest Airlines: Does the “Soft Stuff” Work with Tough Problems?

As we speak to people around the world about servant-leadership, a practical philosophy that encourages collaboration, trust, foresight, listening, and the ethical use of…

Using the ‘Back of a Napkin’ to Assess Systems Equilibrium and Guide Change

In this information-rich and knowledge-based economy, new models, methods, and tools proliferate more rapidly than spam in our email inboxes. Yet there is one…