Using “Fixes That Fail” to Get Off the Problem-Solving Treadmill

It’s Monday morning. You’ve just settled in at your desk to catch up on some reading, when the phone rings. The program manager of the…

Using “Shifting the Burden” to Break Organizational Gridlock

Something there is that doesn’t love a wall,” wrote American poet Robert Frost in his poem “Mending Wall.” As the speaker and his neighbor…