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Mindshift on Meetings—Part 2
Let’s say that we have reinvested ourselves in meetings as an integral part of our work and taken responsibility for being present and active…
Southwest Airlines: Does the “Soft Stuff” Work with Tough Problems?
As we speak to people around the world about servant-leadership, a practical philosophy that encourages collaboration, trust, foresight, listening, and the ethical use of…
Mindshift on Meetings—Part I
Too many meetings!” “Most meetings are a waste of time.” These are the most common complaints we hear from our clients. Meetings are a…
Engaging Head, Hand, and Heart at the Carrollton Police Department
Carrollton, Texas, is a suburb of 115,000 plus citizens in Northwest Dallas. The Carrollton Police Department (CPD) has 161 sworn personnel, 78 civilian personnel,…
The High Cost of Negative Humor
You may have enjoyed a good laugh at similar jokes created at the expense of certain groups. It usually feels good to chuckle and…
Quality vs. Perfectionism: When Does Our Push for Excellence Become Dysfunctional?
Ever since Dr. Deming taught us about the potential power in focusing on quality, the pressure and expectation for each person to constantly improve…
Pocket Guide: Servant Leadership
This handy pocket guide compares the characteristics of traditional, hierarchical leadership and servant-leadership. Servant-leadership empowers employees to contribute to decision-making, creating high levels of interdependence,…
Got Blame and Distrust in Your Workplace? Try a Little More Forgiveness.
How much of our lives have we wasted due to the drain of fear, unhealthy judgment, and the emotional gridlock these cause? Deborah…
Business Success by Mimicking Living Systems
How do you measure the value of servant leadership in business? How can we know it works? These have been two of the most…
From Hero as Leader to Servant as Leader
An organizational and spiritual awakening is currently taking place. On the eve of the new millennium, more and more people are seeking deeper meaning…