Anne Coyle

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Can Gateway Service Its Success?

In the world of mail-order computers, maintaining a balance between improving technology and developing new markets has always been a challenge. Gateway 2000 is…

Empowerment or “Shifting the Burden?”

In the last few years, the nation’s largest hotel chains have loosened the reins on employees. The industry, which was badly overbuilt in the…

The Problem with Promotions

“The compact disc…has one big advantage over the old LP: it lasts almost forever. Great for consumers, a worry for record companies. Indeed, [this]…