Anne Coyle

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Can Gateway Service Its Success?

In the world of mail-order computers, maintaining a balance between improving technology and developing new markets has always been a challenge. Gateway 2000 is …

Empowerment or “Shifting the Burden?”

In the last few years, the nation’s largest hotel chains have loosened the reins on employees. The industry, which was badly overbuilt in the …

The Problem with Promotions

“The compact disc…has one big advantage over the old LP: it lasts almost forever. Great for consumers, a worry for record companies. Indeed, [this] …