Karen was often irritated by Jenny when they worked together. It seemed to Karen that, whenever tensions rose between the two of them, she…

A growing awareness that humankind is facing unprecedented challenges is making many of us uneasy. Our unease stems from an increasing sense that humanity’s…

We all want to be heard. It’s gratifying, empowering, and makes us feel valued. And in a difference of opinion, we want our side…

Perhaps the most prevalent dysfunction in companies (and other areas of our lives) is conflict avoidance. Many of us avoid conflict without giving it…

No one likes conflict in the workplace; most of us will go out of our way to avoid it. But here’s the paradox: Conflict…

If a leadership team asked me for the key to nurturing Tom Peters’s WOW organizations, to empowering people to learn and grow their companies…

Building solid partnerships presents a perplexing challenge for organizations—and individuals—today. Managers are becoming increasingly aware that strong relationships among coworkers, team members, departments, and…