Tag: Drifting Goals

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Service Quality Excellence: Mastering the “Moments of Truth”

In recent years, Total Quality Management (TQM) has moved from a manufacturing improvement process to one that can enhance all company operations. While the ’80s …

Using “Drifting Goals” to Keep Your Eye on the Vision

As a child, did you ever have a contest to see who could build the tallest house out of playing cards? As you crafted …

Using the Archetype Family Tree as a Diagnostic Tool

Consider the plight of a small “mom and pop” lawn care company. The owners faced periodic cash shortages due to the cyclical nature of …

Keeping Performance up to Speed

Last week, while I was waiting for a phone call at my home office, I ran a utility program on my relatively new computer …

Drifting Goals: The Challenge of Conflicting Priorities

It’s 7:30 a.m., and you are hurriedly getting your children ready for the day. You finally buckle everyone into the car, rush across town, …

“Cooking the Books”: The Downward Drift of Auditing Standards

Despite the booming economy, times are tough for many businesses, especially those in competitive industries. And when times get tough, many executives give in …

Introducing the Systems Archetypes: Drifting Goals

It is an old tale that if you put a frog in a pot of boiling water, it will leap out. But if you …