Lauren Johnson

Author

Laurie’s work covers multiple sectors, including pharmaceuticals, financial services, energy, consumer products and transportation. With a focus on helping clients promote their thought leadership, she writes often about a broad range of business topics, including human resources, finance, marketing, customer service technology and logistics. As the founder and principal of Ghost in the Machine (a division of Kilo Consulting LLC) her work runs the gamut from books to video scripts – and everything in between. She earned a B.S. in psychology from the University of New Hampshire (which helps her collaborate with deadline-stressed clients!) and an M.A. in technical and professional writing from Northeastern University. When Laurie isn’t writing, she’s tending to the animals on her hobby farm, flying with her pilot husband, or binge-watching her way through the latest great TV series.

Showing 10 of 10 results

Trouble in the Golf Industry: Using Systems Thinking To Climb Out of the Sand Trap

Have you been out on the links lately? If so, you’re not alone. In many ways, golf as a sport seems to be experiencing …

Change as Challenge: Taking Stock of Organizational Learning

W ith the publication of The Fifth Discipline in 1990, Peter Senge added significant momentum to the growing field of organizational learning (OL). The …

The Hazards of Hounding Debtors: Scandal in the Retail Industry

Personal bankruptcy has taken a frightening turn lately in the U. S. From 1994 to 1998, the number of such bankruptcies jumped from 780,000 …

The Rescue of Volkswagen: A Fix that Fails?

With the ascendancy of Ferdinand Piëch to the top of Volkswagenin 1993, the car company has made a dramatic comeback. VW has pulled ahead …

Telecommuting: The New Workplace Balancing Act

Working from home, also referred to as telecommuting or teleworking, has become strikingly common in recent years. About 9 million Americans telecommute—and the numbers …

R Toys Still Us?

Like many people, you’ve probably spent some time wandering the immense aisles of Toys “R” Us, gazing in awe at the endless array of …

Personal Computers: From Mania to Market Saturation?

As Robert Samuelson recently wrote in Newsweek, “When something continues for a long time, it’s hard to imagine it ending.” In the personal computer …

Reader Response to “Telecommuting: The New Workplace Balancing Act”

In the March issue of The Systems Thinker, we explored the growing phenomenon of telecommuting—including both the benefits and potential dark side of this …

Online Shopping: Can the Holiday Boom Last?

Amazon.com Inc., the giant A online bookstore, is a prime example of the challenges facing retailers who want to do more commerce electronically. Even …

“Cooking the Books”: The Downward Drift of Auditing Standards

Despite the booming economy, times are tough for many businesses, especially those in competitive industries. And when times get tough, many executives give in …