Just as fire requires fuel, heat, and oxygen to exist, the ability to perform effectively derives from three factors: capability (fuel), motivation (heat), and…

Dear Editor, This note is triggered by the article in Volume 11 Number 5 entitled, “Quality vs. Perfectionism: When Does Our Push for Excellence Become…

Recently, I was coaching a CEO who was lamenting the amount of time she was spending “selling” major decisions to her executive team and…

Most followers of systems thinking literature are probably aware of W. Edwards Deming’s estimate that 94 to 97 percent of our problems stem from…

For many of us in the northeastern part of the U. S., August is a quiet month in the office. With the majority of…

In the aftermath of September 11, U. S. intelligence agencies have come under criticism for their inability to piece together information to prevent one…

Imagine taking on a grueling second job in order to make ends meet—and then finding out that new tax laws will slash almost in…

How are your kids doing at school? If you are like most parents, this question makes you think about grades. We generally judge achievement…

Most savvy car buyers know the trick—to get the best deal on a new vehicle, go to a dealership on the last day of…

For a time, members of my work team called me a “laggard” because I preferred not to use a laptop and LCD projector in…