Imagine you own a candy store on Main Street and need someone to develop your web site. Whom do you turn to for help?…

Ever since Dr. Deming taught us about the potential power in focusing on quality, the pressure and expectation for each person to constantly improve…

Just as fire requires fuel, heat, and oxygen to exist, the ability to perform effectively derives from three factors: capability (fuel), motivation (heat), and…

Dear Editor, This note is triggered by the article in Volume 11 Number 5 entitled, “Quality vs. Perfectionism: When Does Our Push for Excellence Become…

Most followers of systems thinking literature are probably aware of W. Edwards Deming’s estimate that 94 to 97 percent of our problems stem from…

For many of us in the northeastern part of the U. S., August is a quiet month in the office. With the majority of…

In the aftermath of September 11, U. S. intelligence agencies have come under criticism for their inability to piece together information to prevent one…

Imagine taking on a grueling second job in order to make ends meet—and then finding out that new tax laws will slash almost in…

How are your kids doing at school? If you are like most parents, this question makes you think about grades. We generally judge achievement…

Most savvy car buyers know the trick—to get the best deal on a new vehicle, go to a dealership on the last day of…