Lauren Keller Johnson

Author

Laurie’s work covers multiple sectors, including pharmaceuticals, financial services, energy, consumer products and transportation. With a focus on helping clients promote their thought leadership, she writes often about a broad range of business topics, including human resources, finance, marketing, customer service technology and logistics. As the founder and principal of Ghost in the Machine (a division of Kilo Consulting LLC) her work runs the gamut from books to video scripts – and everything in between. She earned a B.S. in psychology from the University of New Hampshire (which helps her collaborate with deadline-stressed clients!) and an M.A. in technical and professional writing from Northeastern University. When Laurie isn’t writing, she’s tending to the animals on her hobby farm, flying with her pilot husband, or binge-watching her way through the latest great TV series.

Showing 10 of 19 results

Visibility Works”: Implementing ISO/QS 9000

Many companies are pursuing registration to the international Quality System Standard known as ISO 9000. This standard is based on a quality model used …

Beyond the Basics of Team Learning: Integrating Process and Project

Suppose you’re a team leader who’s been asked to spearhead a major change initiative, such as the implementation of a key new software application.

Capturing the Knowledge of “100,000 of the World’s Brightest People”

When Sir John Browne, CEO of oil and gas giant BP, wrote the above words, he captured the promise of knowledge management in arrestingly …

Using Learning Histories to Design Management Innovation

The field of organizational learning has long offered a rich selection of tools — from devices such as the Ladder of Inference to causal …

Learning Differently in the Classroom

For 10 years now, Peter Senge’s articulation of the five disciplines of organizational learning have revolutionized the business and healthcare arenas. The practice of …

Revving Up a New Model of Change Leadership

What explains a large company’s success in launching—and sustaining—profound change? Certainly luck and timing might play a part, as can dramatic, visible shifts in …

In Search of the Perfect Causal Loop Variable

Imagine that you’re sitting in the company cafeteria with some colleagues, munching sandwiches and discussing the latest resignation from the customer service group. “I …

Moonlighting in Germany

Imagine taking on a grueling second job in order to make ends meet—and then finding out that new tax laws will slash almost in …

Reader Response to “The Hazards of Hounding Debtors”

In the May 1999 issue of The Systems Thinker, we focused on an unfortunate trend that has arisen in the retail industry: failure to …

Large-Scale Corporate Change from the Inside Out

Ssmall and large companies alike face serious obstacles when trying to shift the way they do things. But for big organizations, initiating and sustaining …