Consider an all-too-familiar vignette that probably occurs daily in organizations around the world. This scenario has been referred to as the “Catch-22” of change.

Most people appreciate when a task is done well. And we know what can result when we strive to do something to the best…

The year was 1988. The Saline School District, in Saline, Michigan, had endured a contentious teacher’s union strike back in 1985, followed by a…

What are the potential gains and pitfalls of launching an organizational learning initiative in a company whose governance model has historically been “top-down”? The…

Are you frustrated by meetings that drag on and on, with groups repeatedly revisiting difficult issues and failing to make decisions? Do managers or…

In 1992 the Swiss Post started to transform itself from part of a public institution into an autonomous, efficient, and competitive public enterprise. With…

About two years ago, Lynn Jones, then vice president of lab services at Sandia National Laboratories in New Mexico, and several other leaders recognized…

Several years ago, I was in discussion with Terry, a thirteen-year-old girl, and two other people at the Shambhala Authentic Leadership Institute. I have…

In our efforts to develop empowered workplace teams, we need dialogue tools to support productive, “no-blame” conversations about performance issues. My colleagues and I…

Have you ever been in a relationship that you just knew could be better? Or one that required hard work to maintain because of…