Category: Articles

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Senior Citizens Discounted by the Airlines

Figures from the Federal Aviation Administration (FAA) show that air travel has doubled every 10 years since the 1960s. Trying to keep up with…

Ford and Firestone Hit a Pothole

Every partnership occasionally runs into rocky roads, but the relationship between U.S. auto giant Ford Motor Company and Japanese tire maker Bridgestone/Firestone Inc.recently hit…

Organizational Success in the Digital Future

American inventor Charles Kettering said:, “My interest is in the future because I am going to spend the rest of my life there.”…

Online Shopping: Can the Holiday Boom Last?

Amazon.com Inc., the giant A online bookstore, is a prime example of the challenges facing retailers who want to do more commerce electronically. Even…

Building a Company of Citizens

In this age, when many voters I are attracted to political candidates from the business world who vow to run government like a corporation,…

Reader Response to “Online Shopping: Can the Holiday Boom Last?”

In the February issue of THE SYSTEMS THINKER (Volume 10, Number 1), we launched the new Systems Thinking Workout column. In the column, we…

Reader Response to “Will Success Spoil Krispy Kreme Donuts?”

While never having tasted a Krispy Kreme donut (though the “pillowy” softness in the description was almost enough to motivate me to get in…

Reader’s Response to “The Downsizing Dilemma”

As a long-time reader of The Systems Thinker, I was interested in the article “The Downsizing Dilemma.” We at Boeing have been laying off…

Reader Response to “Customer Service–for a Price”

In loop R1, increased customer satisfaction leads to more return business and greater profits. Companies can then choose to invest those funds in areas…

Testing Period Spacing

This is a test. We’re testing the ability of periods to be spaced more properly. If there already is a space, don’t do anything weird.