Category: Articles
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Organizational Learning at Philips Display Components
What are the potential gains and pitfalls of launching an organizational learning initiative in a company whose governance model has historically been “top-down”? The…
Facilitating Action by Overcoming Group Multiple Personality Disorder
Are you frustrated by meetings that drag on and on, with groups repeatedly revisiting difficult issues and failing to make decisions? Do managers or…
Steps Toward Organizational Learning: The Swiss Post
In 1992 the Swiss Post started to transform itself from part of a public institution into an autonomous, efficient, and competitive public enterprise. With…
The High Cost of Negative Humor
You may have enjoyed a good laugh at similar jokes created at the expense of certain groups. It usually feels good to chuckle and…
Increasing Agility at Sandia National Laboratories: An Interview with Lynn Jones
About two years ago, Lynn Jones, then vice president of lab services at Sandia National Laboratories in New Mexico, and several other leaders recognized…
Hear and Now: Reflections on a Language of Listening
Several years ago, I was in discussion with Terry, a thirteen-year-old girl, and two other people at the Shambhala Authentic Leadership Institute. I have…
The Pocket Matrix: A Dialogue Tool for the Shopfloor
In our efforts to develop empowered workplace teams, we need dialogue tools to support productive, “no-blame” conversations about performance issues. My colleagues and I…
Wobbling to Success by Managing the “Accidental Adversaries” Dynamic
Have you ever been in a relationship that you just knew could be better? Or one that required hard work to maintain because of…
Lessons from the “Cutting Edge”
Successful companies are led by people who put systems in place to release and focus brainpower. To do so, they create workplaces where people…
Establishing an Open Dialogue Down Under at Murdoch Magazines
In March 2001, the international media company Murdoch Magazines was nominated as one of the top 20 employers to work for in Australia. Renowned…