When Chrysler adopted activity-based costing (ABC) in 1991, the decision rep; resented more than a simple accounting change. The shift to ABC challenged many…

Gordon Brown, former dean of the MIT School of Engineering, used to say, “To be a great teacher is to be a prophet —…

Pork production, engineering student enrollments, the oil tanker industry, real estate. What do they all have in common? They experience “boom and bust” cycles at…

The year is 1980 and the U.S. post-deregulation airline industry is still taking shape. While the established carriers are making adjustments in the new competitive…

In recent years, Japanese management practices have been applied to U.S. companies with varying degrees of success. Although in principle such practices should work, the…

Most of us know the story of Helen Keller and have probably sympathized with her and her parents, whose actions to protect their handicapped daughter…

AUTHORS’ NOTE: We’d like to thank and honor Carolyn Baldwin, a pioneering educator and World Café host, for coining the phrase “conversational leadership”; strategic illustrator…

Today’s workforce represents a broad range of age groups. As a result of college internships, modern healthcare, antidiscrimination laws, and a plethora of lifestyle…

Any time you hear the phrase, “Here we go again” in response to a problem, it is a clue that a pattern is in…

In the streets of Seattle, Washington, last year, the world witnessed a striking expression of social concern. An array of highly disparate groups —…