It’s Monday morning. You’ve just settled in at your desk to catch up on some reading, when the phone rings. The program manager of the…

In the world of mail-order computers, maintaining a balance between improving technology and developing new markets has always been a challenge. Gateway 2000 is…

Big Machines, an equipment manufacturer, decides to form a strategic alliance with Special Parts, Inc., a custom-designed components supplier. The partnership goes well until…

Your customers are demanding more services for the same price. How can you meet their expectations with your existing staff? As your company begins…

Because learning new software takes so much time, software makers enjoy a great deal of brand loyalty once they win a new customer. That’s why…

In the last few years, the nation’s largest hotel chains have loosened the reins on employees. The industry, which was badly overbuilt in the…

It’s another busy night in the hospital emergency room. Several car accident victims have been rushed into surgery, one little boy is having a…

Your management team has been working on creating a causal loop diagram that describes the challenges of launching a new product (sec “Two Product…

“The compact disc…has one big advantage over the old LP: it lasts almost forever. Great for consumers, a worry for record companies. Indeed, [this]…

You won’t find Detroit, Philadelphia, or Los Angeles listed in Fortune’s 1993 ‘Top Ten Cities For Business.” In the last four decades, Detroit has…