In recent years, Total Quality Management (TQM) has moved from a manufacturing improvement process to one that can enhance…

I don’t know how any parent could stand to send his or her child off to a crumbling,…

Imagine an organization in which all the records disintegrated overnight. Suddenly, there are no more reports, no computer files,…

“Medical cost cutters known as utilization review companies…have become immensely popular with employers seeking to control their health-care…