Janice Molloy

Janice Molloy

Author

Janice Molloy is principal of Espira Editorial and former managing editor of The Systems Thinker. In her current role, she provides content development, consulting, and editorial services for clients such as Harvard Business Publishing, MIT’s Sloan Management Review, Safari Books Online, and the Society for Organizational Learning. Over the course of 15 years with Pegasus Communications, Janice served as content director, wrote for and managed the Leverage Points blog, and coordinated programming for the Systems Thinking in Action conference. She earned an M.S in Hispanic Literature and Linguistics from Georgetown University and a B.A. magna cum laude in Anthropology and Spanish from Wellesley College.

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Managing For Underperformance: The “Set-Up-To-Fail Syndrome”

One of the most compelling insights of systems thinking is that our perceptions can create our reality. How empowering and humbling to realize that …

Customer Satisfaction–for a Price

How quickly times change. Just a few short years ago, articles in business magazines were lauding the personalized attention lavished on customers by companies …

Yoga’s Rising Popularity Posing a Problem?

After 5,000 years, has the Hindu practice of yoga reached its “tipping point”? That’s the expression used by sociologists—and popularized by Malcolm Gladwell in …

The Escalating “Campaign” for E-Customers

Politicians have long adopted marketing strategies from the business world. Now, with the rise of competition on the Internet, Web-based enterprises seem to be …

Fly-By-Night Investors: Reducing “Churn” on Wall Street

Spurred on by the vision of making a fast buck, many investors are treating the stock market like a casino. They put money into …

Growth from Investment in China?

The Chinese government has been working to avoid many of the economic problems experienced by other Asian nations. By controlling debt and making judicious …

Escaping from the “Bubble Mentality”

With the days growing shorter and kids heading back to school, fall is definitely in the air. The end of the growing season serves …

Learning About Connection Circles

The topics elementary- and middle-school students today study are complex and often difficult to understand. Seldom is an issue as simple as it appears …

Breaking the Organizational Code of Silence

We’ve all heard the adage “Silence is golden,” but how many of us realize the potentially negative impact that following this old saw can …

The Dynamics of Good to Great

If you haven’t read Jim Collins’s latest book, Good to Great (HarperBusiness, 2001), you should—the findings could change the way you do business once …