If calculus were invented today, our organizations would not be able to learn it. We’d send everyone off to a three-day intensive program. We’d…

Much has been written about how stories have been used to celebrate and strengthen an existing culture. Stories provide continuity in our lives, conveying…

Mountain climbers recognize the difference between following an existing route and blazing a new one. Similarly, the ability to distinguish and respond to a…

When the ancient Greeks explored what constituted the ideal citizen, they identified four qualities: physically fit and strong, emotionally balanced and mature, mentally agile…

Chances are, if you have begun reading this article, you care sincerely about making a difference in the world through the work you do…

These are trying times for the field of knowledge management. Shunned by many as little more than yesterday’s information technology trotted out in today’s…

Since the mid-1990s, a tidal wave of firms have begun outsourcing all or part of their products and services. The two remaining U. S.

Karen was often irritated by Jenny when they worked together. It seemed to Karen that, whenever tensions rose between the two of them, she…

The management of knowledge is increasingly understood as perhaps the most important aspect of a leader’s work. Observing, eliciting, listening, understanding, analyzing, interpreting, and…

How do you teach a dry subject effectively, particularly in the workplace? In what ways can you engage your students when your content has…