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Adjusting to the Collapse of a Bank

About half the people I met in Oklahoma had personally experienced a bank failure over the past year or so. On Thursday, January 8 of…

Productivity Press: Integrating System Dynamics and Japanese Management

In recent years, Japanese management practices have been applied to U.S. companies with varying degrees of success. Although in principle such practices should work, the…

Managing Hospital Emergency Capacity

It’s 11:30 on a Friday night at San Jose Medical Center. In the operating room are the victims of an auto accident — a woman,…

MIT Organizational Learning Center Emphasizes Collaboration

Early in March, fifty managers and executives convened in Cambridge, Massachusetts to inaugurate a new research partnership between business and academia — the MIT Organizational…

Déjà vu in Advertising

The year is 1986 and the advertising industry — which prides itself on being immune to economic slowdowns — is experiencing a sharp slowdown of…

Rebuilding the Commons: Envisioning a Sustainable Economy

Who is going to search for ways to solve these environmental problems? Not the academics. They are people of ideas and data, not usually thought…

Empowerment or “Shifting the Burden?”

In the last few years, the nation’s largest hotel chains have loosened the reins on employees. The industry, which was badly overbuilt in the…

Unlocking Organizational Routines That Prevent Learning

Organizational life is awash with incongruities. In one organization the CEO told the world, “Product X is our top priority,” even as the development…

Using “Growth and Underinvestment” for Capital Planning

The book The Day the Universe Changed tells of a man who once commented to the philosopher Wittgenstein that medieval Europeans must have been…

Individual and Team Empowerment: Human Dynamics at Digital

The meeting was in full swing. Key players from management, technical leadership, engineering, and marketing had assembled to discuss several critical strategic product decisions.