Sector: Healthcare
Showing 10 of 97 results (by popularity)
Levels of Understanding: “Fire-fighting” at Multiple Levels
It’s another busy night in the hospital emergency room. Several car accident victims have been rushed into surgery, one little boy is having a…
Managed Competition: Let the Patient Beware
In an average year, one dollar out of every 10 I bring home goes for health insurance. My premium went up 10 percent in…
Dialogue: The Power of Collective Thinking
The way people talk together in organizations is rapidly becoming acknowledged as central to the creation and management of knowledge. According to Alan Webber,…
No More Band-Aids for Healthcare Reform
In 1992, Americans will spend $817 billion on healthcare — twice as much per capita than the average of the 24 industrialized nations of the…
Managing Hospital Emergency Capacity
It’s 11:30 on a Friday night at San Jose Medical Center. In the operating room are the victims of an auto accident — a woman,…
Designing Effective Learning Environments
Imagine you are part of a healthcare team that has developed a computer model to grapple with the complex and often conflicting factors involved…
Modeling for Learning Organizations
Using causal loop diagrams or systems archetypes to explore a significant organizational problem can be an eye-opening experience. As a team works through the…
Learning Laboratories Give Hanover Insurance a Competitive Edge
“It was as if I knew something was there, but I didn’t really see it. The clarity I gained was like putting on a pair…
Finding the Right Leverage Point
You have had some success with visionary planning and now you intend to begin using “systems thinking” to help achieve your vision. In fact you…
The Case for Systemwide Learning
In his book Synchronicity, Joseph Jaworski describes two scenarios developed by Shell in the early 1990s. “New Frontiers” depicts a world where “rich and…