Sector: Healthcare

Showing 10 of 97 results (by popularity)

Levels of Understanding: “Fire-fighting” at Multiple Levels

It’s another busy night in the hospital emergency room. Several car accident victims have been rushed into surgery, one little boy is having a …

Managed Competition: Let the Patient Beware

In an average year, one dollar out of every 10 I bring home goes for health insurance. My premium went up 10 percent in …

Dialogue: The Power of Collective Thinking

The way people talk together in organizations is rapidly becoming acknowledged as central to the creation and management of knowledge. According to Alan Webber, …

No More Band-Aids for Healthcare Reform

In 1992, Americans will spend $817 billion on healthcare — twice as much per capita than the average of the 24 industrialized nations of the …

Managing Hospital Emergency Capacity

It’s 11:30 on a Friday night at San Jose Medical Center. In the operating room are the victims of an auto accident — a woman, …

Designing Effective Learning Environments

Imagine you are part of a healthcare team that has developed a computer model to grapple with the complex and often conflicting factors involved …

Modeling for Learning Organizations

Using causal loop diagrams or systems archetypes to explore a significant organizational problem can be an eye-opening experience. As a team works through the …

Learning Laboratories Give Hanover Insurance a Competitive Edge

“It was as if I knew something was there, but I didn’t really see it. The clarity I gained was like putting on a pair …

Finding the Right Leverage Point

You have had some success with visionary planning and now you intend to begin using “systems thinking” to help achieve your vision. In fact you …

The Case for Systemwide Learning

In his book Synchronicity, Joseph Jaworski describes two scenarios developed by Shell in the early 1990s. “New Frontiers” depicts a world where “rich and …