In recent years, Total Quality Management (TQM) has moved from a manufacturing improvement process to one that can enhance …

I don’t know how any parent could stand to send his or her child off to a crumbling, …

Imagine an organization in which all the records disintegrated overnight. Suddenly, there are no more reports, no computer files, …

“Medical cost cutters known as utilization review companies…have become immensely popular with employers seeking to control their health-care …