When something goes wrong in an organization, the first question that is often posed is, “Whose fault is it?” When there’s data missing in…

Take a moment to put on a new set of glasses. Change your perspective. Consider, for a moment, that the most widespread and pervasive…

Consider all the learning that occurs as people move from place to place inside and outside an organization, carrying insights and ideas from one…

Today, many management theorists and practitioners argue that organizations are attempting to move from one paradigm, or worldview, to another (see “How Dialogue Supports…

Stop asking so many questions,” many children hear at home. “Don’t give me the question, give me the answer,” many students hear at school.

You are a claims processor working for a large insurance company. You are good at what you do, but although you know where your…

If the element in greatest evidence in a school system is “young people,” and the second most prevalent feature is “desks,” surely a close…

We all want to be heard. It’s gratifying, empowering, and makes us feel valued. And in a difference of opinion, we want our side…

Sustainable change happens when people begin to see the world differently. It takes only a momentary abandonment of longstanding beliefs and assumptions for this…

The next time you are involved in a seemingly unbreakable impasse, think about the dilemma faced by South Africans in the early 1990s. After…