Tag: conversation

Showing 10 of 18 results (by popularity)

Moving from Blame to Accountability

When something goes wrong in an organization, the first question that is often posed is, “Whose fault is it?” When there’s data missing in …

Conversation as a Core Business Process

Take a moment to put on a new set of glasses. Change your perspective. Consider, for a moment, that the most widespread and pervasive …

The World Cafe: Living Knowledge Through Conversations That Matter

Consider all the learning that occurs as people move from place to place inside and outside an organization, carrying insights and ideas from one …

Flexing a Different Conversational “Muscle”: The Practice of Dialogue

Today, many management theorists and practitioners argue that organizations are attempting to move from one paradigm, or worldview, to another (see “How Dialogue Supports …

Strategic Questions: Engaging People’s Best Thinking

Stop asking so many questions,” many children hear at home. “Don’t give me the question, give me the answer,” many students hear at school.

Communities of Practice: Learning as a Social System

You are a claims processor working for a large insurance company. You are good at what you do, but although you know where your …

Meetings That Matter: Conversational Leadership in Today’s Schools

If the element in greatest evidence in a school system is “young people,” and the second most prevalent feature is “desks,” surely a close …

Being Heard: Strategies for Getting Your Point Across

We all want to be heard. It’s gratifying, empowering, and makes us feel valued. And in a difference of opinion, we want our side …

The Path of Creative Disruption: A Foundation for Sustainable Change

Sustainable change happens when people begin to see the world differently. It takes only a momentary abandonment of longstanding beliefs and assumptions for this …

Forging Sustainable Solutions to Complex Problems

The next time you are involved in a seemingly unbreakable impasse, think about the dilemma faced by South Africans in the early 1990s. After …