Why do some companies grow while others shrink? Why are some firms extraordinarily successful over the years while others even those in the same…

It is the bottom of the ninth. The game clock ticks to zero. The goalie has a weak knee; the star forward has five…

This is the tale of a powerful, synergistic confluence of process and technology at a three-day strategic conversation last December that moved two large…

How do we manage change in our organizations? Not very well, apparently. According to statistics, the success rate for many planned change implementations is…

C.Northcote Parkinson’s now famous adage, “Work expands so as to fill the time available for its completion,” may be overly optimistic. Unfortunately, work tends…

Since the Industrial Revolution, our organizations and society at large have held three biases regarding learning. First, the transmission of knowledge from an outside…

Many companies are pursuing registration to the international Quality System Standard known as ISO 9000. This standard is based on a quality model used…

Conflict stories are our most interesting stories. When you see two people deeply engaged in conversation, chances are that one of them is telling…

Based on our experience in hosting online events — ranging from a train-the-trainer webinar for 12 to a public forum on enlightened business practice…

Product development is a complex dynamic system buffeted by numerous uncertainties. Seemingly small changes in product features or a slight repositioning of a firm’s…