Showing 10 of 19 results
Visibility Works”: Implementing ISO/QS 9000
Many companies are pursuing registration to the international Quality System Standard known as ISO 9000. This standard is based on a quality model used…
Beyond the Basics of Team Learning: Integrating Process and Project
Suppose you’re a team leader who’s been asked to spearhead a major change initiative, such as the implementation of a key new software application.
Capturing the Knowledge of “100,000 of the World’s Brightest People”
When Sir John Browne, CEO of oil and gas giant BP, wrote the above words, he captured the promise of knowledge management in arrestingly…
Using Learning Histories to Design Management Innovation
The field of organizational learning has long offered a rich selection of tools — from devices such as the Ladder of Inference to causal…
Learning Differently in the Classroom
For 10 years now, Peter Senge’s articulation of the five disciplines of organizational learning have revolutionized the business and healthcare arenas. The practice of…
Revving Up a New Model of Change Leadership
What explains a large company’s success in launching—and sustaining—profound change? Certainly luck and timing might play a part, as can dramatic, visible shifts in…
In Search of the Perfect Causal Loop Variable
Imagine that you’re sitting in the company cafeteria with some colleagues, munching sandwiches and discussing the latest resignation from the customer service group. “I…
Moonlighting in Germany
Imagine taking on a grueling second job in order to make ends meet—and then finding out that new tax laws will slash almost in…
Reader Response to “The Hazards of Hounding Debtors”
In the May 1999 issue of The Systems Thinker, we focused on an unfortunate trend that has arisen in the retail industry: failure to…
Large-Scale Corporate Change from the Inside Out
Ssmall and large companies alike face serious obstacles when trying to shift the way they do things. But for big organizations, initiating and sustaining…