The adage “a bird in the hand is worth two in the bush” captures an old belief that something “known” is more valuable than…

I recently got around to reading an influential book on …well, influence. Originally published in 1984, Robert Cialdini’s Influence: The Psychology of Persuasion (reprinted…

Any successful product or company begins with a plan for achieving success. But oftentimes people are better prepared for dealing with failure than for…

Everything you do creates a consequence in your life. What you do may also create consequences in the lives of others. And the actions…

Susan is a task manager in an international development bank who finds herself ceaselessly pulled between satisfying client expectations on individual country projects and…

If a leadership team asked me for the key to nurturing Tom Peters’s WOW organizations, to empowering people to learn and grow their companies…

Avice president of a major U. S. manufacturer once questioned whether today’s rapid pace of change means that all our old tools and ways…

It is always a thrill to gain new insights after applying systems thinking to a problem situation. Imagine a team that is exhilarated from…

Im sad to report that in the past few years, ever since uncertainty became our insistent 21st-century companion, leadership has taken a great leap…

After more than 30 years of “fighting the system” and trying to “change the culture” in large organizations, I’m a little tired. I have…