Daily, we are exposed to information from a multitude of sources: the media, newspapers, radio, T. V., and the Internet. Generally this kind of…

If calculus were invented today, our organizations would not be able to learn it. We’d send everyone off to a three-day intensive program. We’d…

Years ago, my friend and colleague, David Chambers, told me a story about a consulting visit he and W. Edwards Deming made to a…

Businesses everywhere have given enormous attention to “lean” management programs for over a decade. However, none emulates what Toyota, the creator of lean, has…

Much has been written about how stories have been used to celebrate and strengthen an existing culture. Stories provide continuity in our lives, conveying…

Mountain climbers recognize the difference between following an existing route and blazing a new one. Similarly, the ability to distinguish and respond to a…

Chances are, if you have begun reading this article, you care sincerely about making a difference in the world through the work you do…

These are trying times for the field of knowledge management. Shunned by many as little more than yesterday’s information technology trotted out in today’s…

Today, many management theorists and practitioners argue that organizations are attempting to move from one paradigm, or worldview, to another (see “How Dialogue Supports…

Karen was often irritated by Jenny when they worked together. It seemed to Karen that, whenever tensions rose between the two of them, she…