Category: Articles

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The Path of Creative Disruption: A Foundation for Sustainable Change

Sustainable change happens when people begin to see the world differently. It takes only a momentary abandonment of longstanding beliefs and assumptions for this…

Bringing Out the Best in People: An Interview with Warren Bennis

Ifirst encountered the work of Warren Bennis, widely known as “the dean of the leadership gurus,” in 1986. With a newly minted doctorate in…

Using Learning Histories to Design Management Innovation

The field of organizational learning has long offered a rich selection of tools — from devices such as the Ladder of Inference to causal…

Designing Effective Learning Laboratories

Experiential activities have long been recognized as powerful ways to learn. Simulations create an environment where people can encounter many of the challenges and…

Accumulators: Bathtubs, Bathtubs Everywhere…

When’s the last time you actually took a real, honest-to-goodness bath? If you are like most people, it has probably been quite a while.

Wired for Change: Leveraging Insights from Biology

Either way you spell it, this former CEO’s name is “mud.” Though the pun may be entertaining, the result of failing to explore “unthinkable”…

Anchoring Model Development in Causal Loop Diagrams

As a consultant working in the field of systems thinking, I am continually amazed by the ease with which people are able to read…

First-, Second-, and Third-Person Research in Practice

For many of us, the quest to become more effective in our work and our relationships is an ongoing process. Sometimes without even realizing…

Managing Delays

My husband, Hal, and I rented a houseboat and traveled down the beautiful St. Johns River in Florida. After a short lesson at the…

Overcoming Escalation with Big, Generous Actions

Of all the system structures that affect our lives and world, escalation takes the prize for its negative impact. In situations such as price…