Category: Articles

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An Infrastructure for Organizational Transformation at Shell Oil

One of the most valuable insights I ever received on transforming organizations came from my study of physics. My early studies of classical physics…

Using Systems Thinking “On-Line”: Listening for Competing Hypotheses

A common approach for using systems thinking in a group setting is to set aside a specific time to explore a significant issue containing…

Modeling for Learning Organizations

Using causal loop diagrams or systems archetypes to explore a significant organizational problem can be an eye-opening experience. As a team works through the…

Management Accounting: Catalyst for Inquiry or Weapon for Control?

Since the 1950s, accounting has increasingly become the “language” of business. The growing importance of accounting systems since that time has led to two…

The Case for Systemwide Learning

In his book Synchronicity, Joseph Jaworski describes two scenarios developed by Shell in the early 1990s. “New Frontiers” depicts a world where “rich and…

Creating a Comprehensive System of Inquiry

Acentral tenant of system dynamics is the need to model the problem and not the system. As John Sterman points out in his book…

The Path of Creative Disruption: A Foundation for Sustainable Change

Sustainable change happens when people begin to see the world differently. It takes only a momentary abandonment of longstanding beliefs and assumptions for this…

Bringing Out the Best in People: An Interview with Warren Bennis

Ifirst encountered the work of Warren Bennis, widely known as “the dean of the leadership gurus,” in 1986. With a newly minted doctorate in…

Using Learning Histories to Design Management Innovation

The field of organizational learning has long offered a rich selection of tools — from devices such as the Ladder of Inference to causal…

Designing Effective Learning Laboratories

Experiential activities have long been recognized as powerful ways to learn. Simulations create an environment where people can encounter many of the challenges and…