Category: Articles
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Empowering People to Learn with and from Each Other
When union steelworkers and management met at the Kansas City, Missouri, Armco plant to renew their labor contract, they found themselves negotiating more than…
Balancing in a Corporate Storm: Boeing’s Quantum Shift Learning Team
In 1994, Boeing’s CEO Phil Condit published an attention-getting article in the company’s internal management publication. In it, he challenged employees to shake off…
Holistic Change: Creating Organizational and Individual Alignment at Genuity
Conventional wisdom says that 70 percent or more of business change efforts, such as process reengineering, fail to meet their objectives. Why? Because these…
The Tragedy of Our Times
Gordon Brown, former dean of the MIT School of Engineering, used to say, “To be a great teacher is to be a prophet —…
Professional Development for Teachers: A Systemic Makeover
Nine years ago, I became executive director of the Texas Association for Supervision and Curriculum Development (ASCD). This nonprofit organization has a compelling mission:…
Mindshift on Meetings—Part I
Too many meetings!” “Most meetings are a waste of time.” These are the most common complaints we hear from our clients. Meetings are a…
Why Do Bosses Behave as Dictators? A Systems Perspective
If you’ve worked for any length of time, you’ve almost certainly had a bad boss. A bad boss can blight our existence in a…
A Continuous Learning Approach to Child Welfare
Imagine getting a knock at the door from a social worker telling you that you’re being investigated for abusing your child, and at the…
Capturing the Knowledge of “100,000 of the World’s Brightest People”
When Sir John Browne, CEO of oil and gas giant BP, wrote the above words, he captured the promise of knowledge management in arrestingly…
New Perspectives on Tragedy of the Commons
Does the way out of “Tragedy of the Commons” (TOC) situations have to do just with teaching people about the structural deficiencies of their…