I once read a story about a trivia “pack rat,” a man who had spent his entire life memorizing trivia. He knew baseball statistics of…

In 1989, Digital Equipment Corporation in the United States faced business conditions unique in its 30-year history. Historically, Digital had been a high-growth company in…

“Twice in the last century, automobile manufacturing has changed our most fundamental ideas of how we make things. And how we make things dictates not…

Excess manufacturing capacity in most industries is suppressing new capital construction. Home equity second and third mortgages are vulnerable to deflation in home values and…

If the decade of the ’80s can be characterized as the great boom years of quality awareness in America, the ’90s are beginning to look…

Carver Corp. was on its way up. During the mid-1980s, like many other organizations, this company boasted rapid growth and increased revenues. A manufacturer…

Because learning new software takes so much time, software makers enjoy a great deal of brand loyalty once they win a new customer. That’s why…

Imagine you’re leaving on a six-hour flight from Boston to Los Angeles. As the plane pulls away from the gate, the pilot comes on over…

Saturn, General Motors’ bold experiment in car manufacturing, is running into troubled times. Revolutionary no-haggle prices and a strong reputation for quality made Saturn…

If you look at the data from your last physical, you will most likely see standard diagnostic tests such as EKG, Blood Pressure, and…