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Discover Your Strengths

Most of us have a poor sense of our talents and strengths. Throughout our education and careers, there is a lot of attention paid…

The Decathlon Leader

I learned very early how important it is to be psychologically young, and as I approach my 75th year, I’m pleased to say that…

Reader Response to “The Hazards of Hounding Debtors”

In the May 1999 issue of The Systems Thinker, we focused on an unfortunate trend that has arisen in the retail industry: failure to…

Working and Living in a World of Possibility

The Art of Possibility: Transforming Professional and Personal Life (Harvard Business School Press, 2000), by Rosamund Stone Zander and Benjamin Zander, serves as a…

Engaging the Whole Person in Conversation

I’ve been facilitating group experiences for almost 25 years. One of the first things I learned was the importance of creating a sense of…

From Caution to Crisis: The Real Y2K Dilemma

Imagine the following scenario: I go to my grocery store and buy a dozen cans of tuna. I tell the cashier, “I’m stocking up…

Customer Satisfaction–for a Price

How quickly times change. Just a few short years ago, articles in business magazines were lauding the personalized attention lavished on customers by companies…

Yoga’s Rising Popularity Posing a Problem?

After 5,000 years, has the Hindu practice of yoga reached its “tipping point”? That’s the expression used by sociologists—and popularized by Malcolm Gladwell in…

European Wine Regulations: Sour Grapes or Competitive Edge?

Trouble is fermenting in the wine world. As established European vineyards look on nervously, upstarts in countries like the United States, New Zealand, and…

Boomers Face Nursing Bust

The United States may be in the midst of the most dramatic nursing shortage ever—and it’s only getting worse. The government projects that 450,000…