You open your latest credit card bill and what do you find? Most likely another promotional offer for frequent flyers: earn bonus miles by…

As a child, did you ever have a contest to see who could build the tallest house out of playing cards? As you crafted…

“Medical cost cutters known as utilization review companies…have become immensely popular with employers seeking to control their health-care costs…[D]oubt is growing about the new…

It’s Monday morning. You’ve just settled in at your desk to catch up on some reading, when the phone rings. The program manager of the…

In the world of mail-order computers, maintaining a balance between improving technology and developing new markets has always been a challenge. Gateway 2000 is…

Detroit’s Big Three, once the epitome of beleaguered U.S. manufacturers, now appear to be at the forefront of a resurgence in American manufacturing. As…

Big Machines, an equipment manufacturer, decides to form a strategic alliance with Special Parts, Inc., a custom-designed components supplier. The partnership goes well until…

Building learning organizations requires more than just “re-engineering” our existing structures. It requires a whole new vision of what organizations can become and a…

Have you ever wondered why clocks run in the…uh…clockwise direction? Or why the QWERTY keyboard design is the standard for virtually all English typewriters…

Because learning new software takes so much time, software makers enjoy a great deal of brand loyalty once they win a new customer. That’s why…