Tag: Fixes that Fail

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Using “Fixes That Fail” to Get Off the Problem-Solving Treadmill

It’s Monday morning. You’ve just settled in at your desk to catch up on some reading, when the phone rings. The program manager of the …

Using the Archetype Family Tree as a Diagnostic Tool

Consider the plight of a small “mom and pop” lawn care company. The owners faced periodic cash shortages due to the cyclical nature of …

The Problem with Promotions

“The compact disc…has one big advantage over the old LP: it lasts almost forever. Great for consumers, a worry for record companies. Indeed, [this] …

Southwest Airlines: Does the “Soft Stuff” Work with Tough Problems?

As we speak to people around the world about servant-leadership, a practical philosophy that encourages collaboration, trust, foresight, listening, and the ethical use of …

Making Better School Policy Decisions Using Computer Modeling

School superintendents, administrators, board members, and others involved in public education face a Herculean task — gaining enough understanding of an infinitely complex system …

Fixes that Fail: Why Faster is Slower

Mqost of us are familiar with the paradox that asks, “Why is it that we don’t have the time to do things right in …

Remedying – or Redoubling – Healthcare Expenses

When costs go up, the logical thing to do is to pass them along to someone else, right? For the past several years, that’s …