I once read a story about a trivia “pack rat,” a man who had spent his entire life memorizing trivia. He knew baseball statistics of…

Carver Corp. was on its way up. During the mid-1980s, like many other organizations, this company boasted rapid growth and increased revenues. A manufacturer…

Imagine a new manager at a beef packaging plant who knows nothing about the birthing process of calves. On the first day his workers show…

“No matter how hard Western nations try to engage in Quality Control education, they may not catch up with Japan until the 1990s, since it…

Imagine you have two new direct reports, Stan and Frank. Both seem equally qualified — a degree from a good school, a couple years of…

There is a lot of talk in the business community about “people being our most important assets.” It sounds like a good idea — recognizing…

Learning emerged as the key topic at the 1990 International System Dynamics Conference. The conference, held July 10-13 in Massachusetts, brought together people from over…

At MacWorld 1987 I bought my first hard drive. It was made by Jasmine, a company that was creating a sensation because of its superior…

Imagine you are part of a healthcare team that has developed a computer model to grapple with the complex and often conflicting factors involved…

“It was as if I knew something was there, but I didn’t really see it. The clarity I gained was like putting on a pair…