Many readers will recognize this scenario: A group in your department is planning a highly complex project, but the conversations you’re hearing about it…

No systems thinker worthy of the name would argue that a single cause, close in time and space, produces a single result in any…

On the evening of February 27, 2008, the town of Reading, Massachusetts (population 23,708) held its first World Café conversation. The event, open to…

Over the last several years, the concept of innovation has increasingly been recognized as a key factor for business success. Where in the past,…

A growing awareness that humankind is facing unprecedented challenges is making many of us uneasy. Our unease stems from an increasing sense that humanity’s…

Conflict stories are our most interesting stories. When you see two people deeply engaged in conversation, chances are that one of them is telling…

Why can’t we all just get along?” asked Rodney King famously, echoing the sentiments of many of us who have at some point or…

We all want to be heard. It’s gratifying, empowering, and makes us feel valued. And in a difference of opinion, we want our side…

So you’ve read The Fifth Discipline, attended the Pegasus “Systems Thinking in Action” Conference, bought simulation software, and created your first computer models. You’re…

During tough times, companies— and the people in them—tend to give up their souls. Workers put aside who they truly are, what they most…