In the popular science fiction TV series Star Trek, the Vulcans, an extraterrestrial species, possess a unique characteristic: They can wordlessly share thoughts, experiences,…

The brand team for a major soft drink company faces a dilemma: It must decide whether to advertise its well-known diet drink to teenage…

Storytelling has been around since the dawn of civilization (in fact, as we’ll see, it may have been the first glimmer of light at…

Why are attempts to transform organizations usually painful and so often unsuccessful? Why is it that, even when leaders recognize the value of the…

Edith was conducting an outplacement seminar designed to offer support to people who had just lost their jobs. Shortly before the session was to…

TEAM TIP To fundamentally change the system you are in instead of making surface-level fixes, you and your team members must reinvent your- selves…

Leaving work at the end of the day, I turn the corner to the long front hallway of my office building. Ahead of me,…

When Monsanto and American Home Products dissolved their intended merger last year, it was not due to a lack of strategic or market synergy,…

Have you ever worked as part of a team that was truly stuck, unable to move forward on a project? Have you seen negative…

A Massachusetts teacher I once knew asked his tenth graders to blurt out the first words that came to mind on hearing the word…